Return Policy

We’re pretty adamant that you get the collar that is perfect for your pet, so we’re pretty open about exchanges. However, please let us know immediately, since we cannot exchange used collars. We can do an exchange or refund only for unworn, in new condition collars (no scratches, bite marks or signs of wear). If you let your dog wear the collar for a bit before deciding the fit is wrong, let us know and we can come up with a creative solution.

We will issue a refund or exchange upon the return of the collar. Note that there is a 20% restocking fee for returned or exchanged goods that are the wrong size, width, or design. All items MUST be in new and unworn condition – no scratches on the leather, bite marks, or other signs of wear. If we receive an item for return/exchange that is not in new condition, an additional fee may apply. We will waive the fee in cases where the mistake is ours, but please double check the size of the collar you’re ordering. When in doubt, ask us!

**Personalized collars (for instance, with riveted on tags, Fi tracker upgrades) are not eligible for return or exchange.**

If you have any questions at all regarding what will look best on your pet, contact us and include an image of your dog. We’re pretty good at figuring out what styles complement different dogs (we’re breed nerds). Heck, it’s what we do for a living!